CISO as a Service

On Demand C-Level Cyber Security Experience and Expertise

Outsourcing your Chief Information Security Officer (CISO) role is a cost effective and efficient alternative to finding, recruiting, and retaining experienced c-level security personnel.

Whether you're looking for a long term solution as a part of your managed security services, or a security specialist to oversee digital transformation or key projects, a virtual AI-Accelerated CISO gives you instant access to a team of experienced, dedicated experts to improve your organisation's information and cyber security.

Utilising Security Centric’s CISO-as-a-service mitigates this risk and gives your organisation a dedicated, and more economical resource as much, or as little as needed depending on your circumstance.

Service centers

In Help Desks and Service Centers, we often see that a few people really excel in providing fast and accurate support, while the vast majority provides just an okay experience for the customer or engineers calling for help.

However, providing an okay experience is just not good enough in today’s competitive service environment.

Note the key areas of responsibility the vCISO below:

Lead vulnerability risk assessments.
Lead implementation of cyber security frameworks, i.e., ISO 27002.
Provide oversight on incident response planning.
Create and maintain security policies and procedures.
Serve as an advisor for Governance, Risk, and Compliance.
Provide leadership in performing regulatory assessments.
Coordinate Disaster Recovery processes, and procedures.

At MyCTO we ensure your entire service center performs at their best by guiding them with real-time, consistent, step-by-step instructions to resolve issues in the most cost and time efficient way. MyCTO leverages machine learning and AI to constantly improve the knowledge base and in combination with IoT, MyCTO can even automate much of the troubleshooting and diagnostic such that when a customer or technician calls for help, we already know what the cause of the issue is.

Monitoring centers

In a monitoring center it’s important that we understand the alarms and risks correctly, such that we can address them efficiently, resolve them remotely or dispatch with the right tools and parts.

Vulnerability Management – Have knowledge of current threats, exploits, and remediation process.
Data Loss Prevention Technology – Understand the concepts of data at rest, data in motion, data in use.
Application Web Development – Understand the SDLC concept of application security.
Network Management – Fundamental knowledge of next generation firewalls and network terminology.
Mobile Device Management – Have knowledge of mobile and wireless technology standards.
Incident Management – Key requirement for managing the recovery effort from a data breach or ransomware attack.
Disaster Recovery & Business Continuity – Required in order to develop plans for testing and recovering from a disaster.
Risk Management – Required to assess the state of the program and the security technologies required to reduce risk.
Cloud Technology – Required since most companies are moving from on premise to cloud providers – Google, Azure, or AWS.

CISO Service

Continuous monitoring capabilities are the foundation of SOCaaS. When evaluating a provider, organizations should determine how they provide 24x7 monitoring. Do they have SOCs across the globe? Do they use a “follow the sun approach” to ensure that when a shift in North America ends another begins in APAC?

To overcome alert fatigue and high volumes of false positives, a SOCaaS should provide advanced threat detection capabilities.

MyCTO provide a robust threat intelligence solution with tightly integrated security technologies and reduces noise caused by false positives and alerts and quickly notify customers after discovering suspicious activity.

Empower call center personnel to perform like your best experts.

Fewer repeated calls

Reduced average handling time

Increased first-time call resolution

Better informed engineers when dispatching

Key features

Follow a robust methodology for running your information security program

A vCISO bring best practices and tested tactics that follow an accepted industry standard for maintaining your security, ensuring you’re making strategic, result-driven decisions.

Take ownership over maintaining your policies, procedures and standards for information security

A vCISO take the lead to manage your information security strategy, autonomously. They should be responsible for ensuring it’s efficient and appropriate for your business while routinely monitoring and reassessing to discover new ways to enhance your protection.

Provide metrics and visibility of tracking

From the moment they come onboard, this CISO should be digging through any previous data/metrics you have to make security changes. Many will start monitoring areas you may not have been previously monitoring, and will begin to track time, progress, ROI and any and all achievements to improve your information security moving forward.

Maintain and monitor a list of security controls

Security controls help to mitigate or reduce your risk, and can include administrative, technical and physical measures to protect your assets. A CISO will have a clear grasp of all your threats and vulnerabilities and have an action-plan for how to address each risk (should they choose to accept, transfer, mitigate, or avoid each risk).

Deliver executive-level reporting

A CISO as a Service should be able to offer reporting insights, not just in a spreadsheet to be filed away without analysis, but delivered in a way that your C-suite can understand.

When this “cyber speak” is professionally translated in terms that decision-makers can understand and care about, it empowers your security department to get the resources it needs to protect you faster. This reporting also guides strategic changes to better protect your business.

Be a strategic advisor and executor

vCISO ever-monitoring the changing landscape of security and compliance, and also advising you on that impact to your company. When you have a security incident, vCISO lead the execution of your incident response plan.

Overtime, MyCTO CISO as a service build out and operate a security program that meets your compliance objectives, risk tolerance, budget, and supports your sales team — holistically.

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CISO service workflow

Typical alert workflow:

Alert is triggerede on product and IoT machine state data is transferred to the monitoring center

Monitoring center picks up the alarm and the right troubleshooting guide is found

Remote agent starts troubleshooting and the troubleshooter automates the sequence using the data. If the agent is able to resolve the problem remotely the case is closed, but if a field service engineer needs to be dispatched, the flow continues…

he Agent creates an escalation to the service management system and the troubleshooting data is attached to the ticket (typically Salesforce)

The service management system in turn creates a workorder and a field technician is dispatched

The technician fixes the problem on-site by picking up the troubleshooting session started by the remote agent and the IoT data is used here too – maybe a refreshed version straight from the machine