Data-driven decisions are more likely to be accurate and effective if they are based on up-to-date and relevant data. Performance monitoring ensures that data is of high quality and that data analysis tools are being used effectively.
Data-Driven Management
Data-driven management is an essential practice for organizations that want to gain a competitive advantage in today's data-driven world. By harnessing the power of data, companies can make more informed decisions, improve their operations, and deliver better outcomes for their customers and stakeholders.
The core MyCTO Data-driven Decision-Making (DDDM) technology powers the entire MyCTO product suite and it's what enables us to build a great DDDM experience.
Data-driven Decision-Making services play a crucial role in helping organizations make informed choices based on relevant and accurate data.
Performance monitoring and Key Performance Indicators (KPIs) are integral components of these services.
Performance Monitoring and KPIs
Improved decision-making:
Increased efficiency:
By identifying areas for improvement, performance monitoring helps organizations streamline their data-driven processes and reduce the time it takes to make decisions.
Enhanced resource utilization:
Performance monitoring can help organizations allocate resources effectively to support data-driven initiatives, ensuring that they are getting the most out of their data investments.
Data-driven culture:
Organizations with a strong data-driven culture are better equipped to adapt to changing market conditions, identify emerging trends, and make strategic decisions that positively impact their performance.
Data Governance and Security:
Ensuring the quality, accuracy, and security of the data used for decision-making. Implementing measures to comply with data protection and privacy regulations.
Continuous Improvement:
Establishing feedback loops and mechanisms for continuous improvement in data collection, analysis, and decision-making processes. Adapting strategies based on the evolving business environment and data landscape.
Data Collection Framework
The purpose of the Data Collection Framework (DCF) is to provide a simple but yet powerful and flexible mechanism for collection of data that can be inserted automatically into troubleshooting guides. The framework is designed to be used when encountering a step in a guide that can be answered automatically, and the client applications may request an answer to the step from DCF.
Fix-It Framework
The purpose of the Fix-It Framework (FIF) is to provide a powerful mechanism to fix a problem from a troubleshooting guide. The framework is designed to be used by client applications that perform troubleshooting. When encountering a step in a guide that contains a fix to a connected system, the client application can attempt to fix the problem directly using FIF.
API case story - Consumer self-service at HP Inc.
HP Inc. has integrated MyCTO guides into http://support.hp.com using the MyCTO Web Service, and that solution is currently serving more than 1.000.000 troubleshooting sessions every month – this reduces the number of calls to the contact center significantly.
HP Inc. builds and maintains the knowledge base in the MyCTO Administration tools, but manages everything from content and images to translations and application design on their own.
Only the troubleshooting guide logic (causes, probabilities, actions, questions) are managed in the MyCTO administration tool – the explaining text and images are obtained from the SDL content management system.
API case story - Productizing Service at Liebherr
Many of our customers are seeking to turn service into a revenue stream. Realizing that the knowledge base is extremely valuable, they want to provide access to dealers, partners, and end customers to the knowledgebase.
At Liebherr Mining Equipment they have built a mobile app for iOS, Android and Windows Phone using the MyCTO Web Service API and are now combining their expert knowledge with the MyCTO software platform to be able to provide a new type of service product to their customers.
