We know that the training time of new engineers takes six to twelve months in order for them to be ready for servicing your complex products. And, with some engineers having more than 30 or 40 years of experience, it’s a great challenge for new engineers, with little experience, to get to the required level of know-how and skill to troubleshoot these systems.
Processing Equipment
While the products are very complex on their own, each installation can be thought of as a ‘factory’ making troubleshooting even more difficult as the products comprise a system that generates even more complexity in the interaction between components.
What if you could have your very knowledgeable senior professionals feed their expertise into a system … expertise that is simply not found in the manuals, and distribute that to a wider audience internationally?
MyCTOs AI-powered technical troubleshooting platform helps you:
Instantly transfer skills to new employees
Reduce troubleshooting time
Fix issues on the first visit
Use fewer spare parts and reduce dispatches
Industry service trends
In recent years, this industry has experienced increased scrutiny and an assortment of new regulations. Combined with a heightened interest from consumers, safety organizations and enforcement officials, the industry is seeing an increased need to operate with clearly defined policies and principles increasing the need for rapid training.
Instant transfer of skills
Instant transfer of skills to new engineers
Capture and share troubleshooting knowledge
Learn from operational experience
MyCTO allows you to capture expert knowledge in a structured form, which will enable any user who accesses the knowledge base to address issues in the same manner as the experts and troubleshoot like the best.
MyCTO supports a better and quicker transfer of skills enabling faster and better training of new engineers.
Tackle high complexity problems
Troubleshoot high-level symtoms using individual component level troubleshooting sub-guides. Indvidual sub-guides are used as “Lego blocks” to build troubleshooting “super guides” that handle difficult situations. The “super guides” will learn about the state of the machine and the context of the troubleshooting scenario and take the engineer to a solution really fast.
integrate with existing IT landscape
Integration with existing infrastructure will ensure that all cases are logged and kept within the current CRM system. We make sure that all relevant data flows between the systems to maximize transparency in the process.
Explain with rich media
As issues can be very tricky and complex in nature, it is vital that each troubleshooting step contains explanations, images, schematics, and videos, to make sure that each technician can follow the details of how to perform any steps in a troubleshooting guide in the best way possible.
The Liebherr Troubleshoot Advisor designed by MyCTO enables engineers to find solutions to their problems by following dynamic guides explained with animations, videos and pictures
General Manager, Product support and training, Liebherr Group
Increase service revenue
We are seeing a shift in key construction industry success factors from a focus on operations to a focus on customer centricity. OEMs find it very important to get a deep understanding of how they create value for their customers and how to build services around this knowledge while being on the technological forefront.
Re-sell your valuabel troubleshooting knowledge base to dealers and customers.
Make it available internationally
Capitalize on organizational expert “know-how”
World class service offerings requires a perfect union of data, information and knowledge and the ability to distribute the resulting offerings globally.
Turn the combination of our software platform and your expert troubleshooting knowledge into a revenue generating product.
IIoT machine data integration
SaaS or on-premise hosting
Easy to connect through API
SSO and user provisioning
Salesforce Integration
Some of the companies that already trust us
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