We know that the training time of new engineers takes years in order for them to get to the right skill level for servicing your complex products. And, with some engineers having more than 30 or 40 years of experience, it’s a great challenge for new engineers, with little experience, to get to the required level of know-how and skill to troubleshoot these systems.
Energy & Renewables
With more than 50% of the wind turbines in the world being fixed faster than ever and on the first visit using MyCTO technology, we can safely say, that we know how to sustain a talented and cost-effective service organization.
MyCTOs AI-powered technical troubleshooting platform helps you:
Instantly transfer skills to new employees
Reduce troubleshooting time
Fix issues on the first visit
Use fewer spare parts and reduce dispatches
Industry service trends
Across leaders in sustainable energy solutions, we are seeing a shift in strategy from a focus on new product development to a focus on becoming global leaders in service solutions. To get there first and beat the competition, the focus turns to sustain a talented and cost-effective organization and building new revenue-generating service offerings for customers.
Instant transfer of skills
Instant transfer of skills to new engineers
Capture and share troubleshooting knowledge
Learn from operational experience
MyCTO allows you to capture expert knowledge in a structured form, which will enable any user who accesses the knowledge base to address issues in the same manner as the experts and troubleshoot like the best.
MyCTO supports a better and quicker transfer of skills enabling faster and better training of new engineers.
Tackle high complexity problems
Troubleshoot high-level symptoms using individual component level troubleshooting sub-guides. Indvidual sub-guides are used as “Lego blocks” to build troubleshooting “super guides” that handle difficult situations. The “super guides” will learn about the state of the machine and the context of the troubleshooting scenario and take the engineer to a solution really fast.
Integrate with existing IT landscape
Integration with existing infrastructure will ensure that all cases are logged and kept within the current CRM system. We make sure that all relevant data flows between the systems to maximize transparency in the process.
Explain with rich media
As issues can be very tricky and complex in nature, it is vital that each troubleshooting step contains explanations, images, schematics, and videos, to make sure that each technician can follow the details of how to perform any steps in a troubleshooting guide in the best way possible.
Increase precision with SCADA and sensor data
MyCTO is easily integrated with SCADA systems and monitoring systems to include sensor data, error message, contextual, environmental, ambient and other automated data readings in the troubleshooting process.
Key benefits
Find content really fast. Technicians spend up to 30% of their time just looking for the right content
Reduce troubleshooting time up to 60%
Reduce Mean Time To Repair
Improve First Time Fix-rate
Fewer repeated visits to fix the same issue
Accessible in all locations 24/7/365
Reduced number of calls to HQ from engineers
No tool training of engineers due to very easy user interface
“But the really cool thing about MyCTO is the patented algorithm that considers causes, probabilities, time and money when making its suggestions for the best corrective action”
Lead Engineer, Vestas R&D
Increase service revenue
We are seeing a shift in key construction industry success factors from a focus on operations to a focus on customer centricity. OEMs find it very important to get a deep understanding of how they create value for their customers and how to build services around this knowledge while being on the technological forefront.
Re-sell your valuabel troubleshooting knowledge base to dealers and customers.
Make it available internationally
Capitalize on organizational expert knowledge
World class service offerings requires a perfect union of data, information and knowledge and the ability to distribute the resulting offerings globally.
Turn the combination of our software platform and your expert troubleshooting knowledge into a revenue generating product.
IIoT machine data integration
SaaS or on-premise hosting
Easy to connect through API
SSO and user provisioning
Salesforce Integration
Some of the companies that already trust us
People Are Reading
Vestas captures global knowledge in intelligent software from MyCTO
The troubleshooting solution from MyCTO considers causes, probability, time and cost when making suggestions for the best corrective action. The solution dynamically adapts to the collective knowledge and experience from 5000 field service engineers
Atlas Copco Compressor Technique transfers skills faster with MyCTO
The Compressor Technique Service Division team at Atlas Copco supports a wide range of machinery and models which makes it impossible to be an expert at troubleshooting all equipment and technologies.